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Some small business owners are caught in a web of frustration as, they say, the U.S. Small Business Administration’s COVID disaster loan program spirals into mismanagement. Errors in loan processing and collections have led to financial penalties, credit issues and overwhelming stress, they say. NBC News delved into systemic issues and technical errors that have left small business owners struggling.
By Rebecca Meiser
Contributor, Commerce + Communities Today and Small Business Center
ICSC champions small and emerging businesses in getting from business plan to brick-and-mortar.
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