Simon is adding the Happy Returns service — whereby customers can return purchases from select online retailers for immediate refunds — to more shopping centers.
Happy Returns The company operates 120 Return Bars across 20 metro areas at shopping centers and in independent boutiques and other spots
"We are thrilled to be Happy Returns' retail venue of choice and [to] expand this very popular service to 16 additional centers," said Andy Hutcherson, Simon's senior vice president of innovation and customer experience. "This service provides a hassle-free return experience and the opportunity for our guests to find what they really need at our centers, all in the same trip."
The program, offered at the malls' guest-services desks, eliminates the need for packing, shipping and waiting for refunds. Santa Monica, Calif.–based Happy Returns is an independent company that operates a national network of 120 Return Bars across 20 metro areas at shopping centers and in independent boutiques and other spots.
By Edmund Mander
Director, Editor-In-Chief/SCT
