Learn who we are and how we serve our community
Meet our leaders, trustees and team
Developing the next generation of talent
Covering the latest news and trends in the marketplaces industry
Check out wide-ranging resources that educate and inspire
Learn about the governmental initiatives we support
Connect with other professionals at a local, regional or national event
Find webinars from industry experts on the latest topics and trends
Grow your skills online, in a class or at an event with expert guidance
Access our Member Directory and connect with colleagues
Get recommended matches for new business partners
Find tools to support your education and professional development
Learn about how to join ICSC and the benefits of membership
Stay connected with ICSC and continue to receive membership benefits
This past Thanksgiving weekend demonstrated that the future belongs to retailers that embrace brick-and-mortar and online commerce, according to Bill Simon, former president of Walmart U.S.; and Avery Sheffield, an analyst at Vantage Way Capital.
“It’s been really interesting to see,” said Simon on a CNBC interview. “The physical retailers are getting that double whammy: They’ve got online sites that have been busy all weekend as well and are now really getting another real shot in the arm on Cyber Monday. So they’ve had three Black Fridays, if you will.”
No less than 88 percent of U.S. adults bought merchandise from physical retailers — either directly in-store or from store websites — on Thanksgiving Day and Black Friday, according to ICSC Research. Cyber Monday was also a boon for physical retailers, because 80 percent of shoppers were set to patronize them, either in person or online, ICSC Research reported.
Former Walmart U.S. President Bill Simon
“What is very interesting about this holiday season is that I think you’re going to see traditional retail taking share from the online-only players,” said Sheffield. "And they are in a position to continue to do this and [to] outperform them over time, because they have their base of their traditional stores, which is a much more cost-effective model."
A recent ICSC report titled The Halo Effect: How Bricks Impact Clicks demonstrated that physical stores are essential to the success of online retailers, in terms of both sales and marketing.
“Those retailers who have figured out how to stabilize their brick-and-mortar business and are winning in brick-and-mortar and then [are] able to build a viable e-commerce business — they are the ones I’d be looking at in the next several years,” Simon said. “I think Amazon’s going to do well on Cyber Monday, and they did pretty well on the weekend. But they don’t have the physical stores to get that massive traffic as well.”
By Edmund Mander
Director, Editor-In-Chief/SCT
Members get exclusive access to this magazine with news and trends for the rapidly evolving marketplaces industry.
Sign up now