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A recent American Express survey reveals a significant generational gap in adoption of artificial intelligence among small business owners. Nearly 60% of Gen Zers and Millennials use AI, while just 34% of Gen Xers and Baby Boomers do. While younger entrepreneurs focus their AI use on task automation and cash-flow analytics, older generations are more inclined to use it for chatbots, virtual assistance and fraud protection.
Read more from Fast Company about what the generational divide in AI adoption could mean for small businesses.
By Rebecca Meiser
Contributor, Commerce + Communities Today and Small Business Center
ICSC champions small and emerging businesses in getting from business plan to brick-and-mortar.
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